Rise Studio

Privacy Policy

Last updated: June 2026. This policy explains how Rise collects, uses and protects your personal data.

01 — Introduction

Who We Are

This Privacy Policy explains how Rise collects, uses and protects your personal data when you visit our website, book a class, purchase a membership or pack, attend the studio, contact us or interact with us online.


Rise is a Hot Pilates, Hot Yoga and Coffee Bar studio located in Lasne, Belgium.


For the purposes of data protection law, the data controller is:
Rise
Legal entity: Rise Studio
Registered office: Route de Genval 31 1380 Lasne
Company number: 1038.316.209
Email: contact@therise.studio
Website: https://therise.studio


We are committed to protecting your privacy and processing your personal data in a lawful, transparent and secure way.

02 — Data Collection

What Data Do We Collect?

Depending on how you interact with Rise, we may collect the following data:

  • Identification details: name, surname, email address, phone number and, where necessary, address or date of birth.

  • Account and booking data: login details, class bookings, attendance history, memberships, packs, cancellations and preferences.

  • Payment and billing data: purchases, invoices, receipts, payment status and billing information. We do not store full credit card details.

  • Health and safety information: injuries, pregnancy, medical limitations, allergies or other information you choose to share so we can ensure a safe class experience.

  • Communication data: emails, messages, contact form submissions, feedback or customer support requests.

  • Marketing data: newsletter subscription, communication preferences, event registrations or campaign participation.

  • Website data: IP address, browser type, device information, pages visited and cookie preferences.

  • Social media data: comments, messages, tags, mentions or interactions with our social media accounts.


We only collect data that is necessary for the purposes described in this Privacy Policy.

03 — Use of Data

How We Use Your Data

We use your personal data to:

  • Create and manage your account.

  • Process bookings, memberships, packs and payments.

  • Provide access to classes, events and studio services.

  • Communicate with you about bookings, schedule changes, updates or practical information.

  • Ensure client safety during heated classes.

  • Respond to questions, requests or complaints.

  • Send newsletters, offers or studio updates where you have agreed to receive them.

  • Improve our website, services and client experience.

  • Manage accounting, legal, tax and administrative obligations.

  • Protect our rights, prevent misuse and handle disputes where necessary.

04 — Legal Basis

Legal Basis for Processing

We process your data on the following legal bases:

  • Contract: when processing is necessary to provide the services you booked or purchased.

  • Consent: for newsletters, non-essential cookies, certain health-related information, photos, videos or promotional content where required.

  • Legal obligation: for accounting, tax, invoicing, consumer protection and other legal requirements.

  • Legitimate interest: to manage and improve our business, respond to requests, protect our rights, ensure website security and communicate with existing clients where permitted.

  • Vital interest: in exceptional cases, for example in a medical emergency.


Health-related data is treated with particular care and only processed when necessary and legally permitted.

05 — Data Sharing

Sharing With Third Parties

We do not sell your personal data.

We may share your data with trusted third parties only when necessary, including:

  • Booking and studio management platforms.

  • Payment providers.

  • Website hosting and IT providers.

  • Email, newsletter or marketing tools.

  • Analytics and cookie management providers.

  • Accountants, legal advisers, insurers or administrative partners.

  • Instructors, coaches or studio staff, only where needed to provide the service safely.

  • Public authorities where required by law.


Where third-party providers process data on our behalf, they are required to protect it and use it only for the agreed purpose.


Some providers may process data outside the European Economic Area. Where this happens, we ensure that appropriate legal safeguards are in place.

06 — Cookies

Cookies & Tracking

Our website may use cookies and similar technologies.

Cookies help our website work properly, improve your browsing experience and, with your consent where required, allow us to analyse traffic or measure marketing performance.

We may use:

  • Essential cookies: necessary for the website, booking system, security and payment functions.

  • Preference cookies: to remember your choices, such as language or cookie settings.

  • Analytics cookies: to understand how visitors use our website.

  • Marketing cookies: to measure campaigns or show relevant content or advertising.


Non-essential cookies are only used with your consent where required. You can manage or change your cookie preferences at any time through our cookie banner or your browser settings.

07 — Your Rights

Your Rights Under GDPR

Under the GDPR, you have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete data.

  • Request deletion of your data.

  • Restrict certain processing.

  • Object to processing based on legitimate interest or direct marketing.

  • Withdraw consent at any time.

  • Request data portability, where applicable.

  • Lodge a complaint with the Belgian Data Protection Authority.


Some rights may be limited where we must keep certain data for legal, accounting, tax, contractual or legitimate business reasons.


To exercise your rights, contact us at: [insert email].


We may ask you to confirm your identity before processing your request.

08 — Data Retention

Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy.


Some data must be kept longer to comply with legal, accounting or tax obligations. Marketing data is kept until you unsubscribe or withdraw your consent. Health or safety-related information is kept only for as long as necessary for safety, legal or operational reasons.


When data is no longer needed, we delete it, anonymise it or securely archive it.

09 — Data Security

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration.


Access to personal data is limited to people who need it for legitimate business or service purposes.


However, no online system is completely secure. You are responsible for keeping your account login details confidential.

10 — Third-Party Links

Third-Party Links

Our website may contain links to third-party websites or platforms, such as booking tools, payment providers or social media platforms.


We are not responsible for the privacy practices of these third parties. We recommend reading their own privacy policies.

11 — Changes to This Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.


The latest version will always be available on our website. If we make important changes, we may inform you by email or through a notice on our website.

12 — Contact

Questions and Contact

For any questions about this Privacy Policy or the way we process your personal data, please contact us at:


The Rise Studio
Email: contact@therise.studio
Address: Route de Genval 31 1380 Lasne
Website: https://therise.studio